SITA\u2019s\u00a02020 Air Transport IT Insights<\/a>, published today, was an accelerated investment in automated passenger processing focusing on touchless and mobile services.\u00a0There\u00a0was also a strong focus on virtual and remote IT services that allowed employees to work from home while\u00a0ramping up communications with passengers. Cybersecurity and cloud\u00a0services\u00a0\u2013 that helped automate operations and drive new\u00a0efficiencies \u2013 were key.<\/p>\n\n\n\nIn 2020, SITA data showed that flight volumes plunged 44% year-on-year due to the pandemic. As a result of this impact on demand, IATA forecast the airline industry\u2019s full-year loss at $118 billion.<\/p>\n\n\n\n
David\u00a0Lavorel, CEO SITA\u00a0AT AIRPORTS & BORDERS, said: \u201cThe severe slowdown in 2020 forced the air transport industry to focus on driving new cost efficiencies. Adding to the pressure, airlines and airports\u00a0had to rapidly incorporate new health measures such as touchless passenger\u00a0processing and the handling of new health information and protocols, including PCR testing in many destinations. These efforts have been made in\u00a0a\u00a0market\u00a0that continues to face rapid changes in air travel regulations that make operational planning volatile and last minute.\u00a0<\/p>\n\n\n\n
\u201cTo solve these challenges, the industry has turned to technology and, in many cases, reprioritized\u00a0where\u00a0they invested in 2020.\u00a0The good news is that airlines and airports were able to capitalize on\u00a0existing\u00a0trends to automation and have made significant strides in implementing new solutions that will bring new improvements for the passenger now and into the future.\u201d\u00a0<\/p>\n\n\n\n
Data and automation are key\u00a0<\/strong>\u00a0<\/p>\n\n\n\nMaking the check-in process completely touchless is now the main priority\u00a0for airports and airlines to help protect passengers and staff, improve the passenger experience, and drive efficiency.\u00a0<\/p>\n\n\n\n
Biometric technology is the focus for airport investment\u00a0with\u00a064% of airports aiming\u00a0to roll out self-boarding gates using biometric & ID documentation by 2023, three times as many as in 2020.\u00a0Airlines have\u00a0doubled\u00a0implementations and plan to double investment for self-boarding using biometric & ID documentation\u00a0by 2023\u00a0(82%).<\/p>\n\n\n\n
Similarly,\u00a0airlines are prioritizing a completely touchless check-in process, and most want mobile touchless payment options for all services provided. The majority (79%), is focused on enabling self-bag drop for passengers. All essential customer services will become contactless from booking to arrival, including automated lounge access and mobile delayed baggage reporting.\u00a0\u00a0<\/p>\n\n\n\n
Airline mobile applications for passenger services is\u00a0a priority\u00a0with nearly all\u00a0(97%)\u00a0of airlines having major programs and R&D\u00a0in place\u00a0by 2023. By 2023 the majority of airlines plan to send passengers real-time notifications on their mobile devices about their bags and plan to provide real-time bag-tracking information for staff.\u00a0<\/p>\n\n\n\n
Virtual IT services\u00a0\u00a0<\/strong>\u00a0<\/p>\n\n\n\nIn response to the pandemic, most airlines\u00a0and airports are\u00a0investing more in in-house virtual and remote IT services allowing employees to work in a more agile and effective way while speeding up communications with passengers. Almost three-quarters of airports and airlines will continue to invest in data exchange, cloud services, cybersecurity, and business intelligence to accelerate their digital airport processes. This includes increasing services on passenger mobile apps and ensuring staff services are accessible via mobile or tablets.\u00a0\u00a0<\/p>\n\n\n\n
The full report, including methodology and charts, can be found\u00a0here<\/a>.\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"The COVID-19 pandemic has refocused IT spending priorities for airlines and airports in 2020 as revenue plunged and the industry faced new health and operational requirements needed\u00a0to keep flying. Among the key findings from\u00a0SITA\u2019s\u00a02020 Air Transport IT Insights, published today, was an accelerated investment in automated passenger processing focusing on touchless and mobile services.\u00a0There\u00a0was also […]<\/p>\n","protected":false},"author":1,"featured_media":10785,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-10784","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/pressreleasenetwork.com\/site\/wp-json\/wp\/v2\/posts\/10784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pressreleasenetwork.com\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pressreleasenetwork.com\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pressreleasenetwork.com\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pressreleasenetwork.com\/site\/wp-json\/wp\/v2\/comments?post=10784"}],"version-history":[{"count":1,"href":"https:\/\/pressreleasenetwork.com\/site\/wp-json\/wp\/v2\/posts\/10784\/revisions"}],"predecessor-version":[{"id":10786,"href":"https:\/\/pressreleasenetwork.com\/site\/wp-json\/wp\/v2\/posts\/10784\/revisions\/10786"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pressreleasenetwork.com\/site\/wp-json\/wp\/v2\/media\/10785"}],"wp:attachment":[{"href":"https:\/\/pressreleasenetwork.com\/site\/wp-json\/wp\/v2\/media?parent=10784"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pressreleasenetwork.com\/site\/wp-json\/wp\/v2\/categories?post=10784"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pressreleasenetwork.com\/site\/wp-json\/wp\/v2\/tags?post=10784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}