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On Wednesday 21 April 2021, at 11 am (UAE time), ONLY webinars will be hosting a webinar titled, ‘How to Use Omnichannel Customer Support in Your Business’. This webinar is sponsored and presented by Freshworks Inc.
Freshworks Inc. provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life. The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and coworkers. Headquartered in San Mateo, California, Freshworks 3,000+ team members work in offices throughout the world. The company counts 50,000 paying customers in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, and Cisco.
Every business interacts with customers through different channels and customers are increasingly viewing digital as their preferred starting point. Customers also need support during their buying journeys or after-sales support and expect help to be quick, even immediate through the journey.
In response, companies are pressed to engage and deliver consistent levels of service with unity across channels, in which meaningful conversations and efficient resolutions take place. Businesses nowadays need to offer a lot more channels to support their customers and juggle between different channels.
Listen to Adarsh Shiragannavar talk on Omnichannel Customer Engagement and how it provides a smoother customer experience, reduces time to resolve customer issues, and increases customer loyalty and retention.
Attend this exclusive webinar to learn:
● What is Omnichannel support?
● How to implement Omnichannel support in your organization?
● Why Omnichannel is the future of customer engagement?
● How to improve customer experience through Omnichannel support?
The webinar will be moderated by Sharad Agarwal, a serial entrepreneur and Founder of ONLY webinars.
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, California, Freshworks’ 3,000+ team members work in offices throughout the world. For more information visit www.freshworks.com.
About ONLY webinars
ONLY webinars is the new venture launched by Cyber Gear to assist organisations in the region to design, host, and promote webinars online. Webinars are ideal for boosting brand awareness and legitimacy, turning prospects into customers, and increasing revenue. In the post COVID economy, most businesses have turned to online platforms to communicate effectively with their stakeholders. All touchpoints of communication are becoming contactless and webinars offer a great way to promote products and services online.
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