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With multiple holiday periods approaching from March through August, Etihad Airways is preparing for a significant increase in travellers at Zayed International Airport. To ensure guests enjoy a smooth start to their journey, the airline is encouraging early planning and utilisation of its comprehensive digital services.
The airline expects particularly high passenger volumes during the School Spring Break (20 March-13 April), Eid Al Fitr (late March), Hajj Season (May), Eid Al Adha (early June), and the School Summer Break (28 June-24 August).
Captain Majed Al Marzouqi, Etihad Airways Interim Chief Operations & Guest Officer, said: "We’re preparing to welcome thousands of additional guests during these peak periods. Our teams are fully prepared to ensure every journey begins smoothly, and we recommend travellers take advantage of our numerous check-in options and digital tools to enjoy a relaxed start to their holidays."
Etihad Airways has compiled essential tips to help guests prepare for their travels:
Flight Information and Updates
Staying informed is key during busy travel periods. Guests can easily access the latest flight information through the Manage My Booking section on etihad.com or via the mobile app, where they can view or modify flight details, select seats, and access various other services.
Early Check-in Options
To avoid potential queues, guests are strongly encouraged to arrive at the airport at least four hours before departure during peak periods. For added convenience, Etihad offers multiple early check-in options:
Online check-in opens 48 hours before departure and is available through etihad.com or the mobile app. After checking in online, guests can use the many automated self-service bag drops at the terminal, allowing them to weigh and tag their bags and collect their boarding pass in under a minute.
Several off-airport check-in and bag-drop facilities are also available at:
Mussafah (open from 10am to 10pm) at 38 Al Arzaq Street, Behind Al Madina Hypermarket
Al Ain (open from 10am till 10pm) at Lulu Hypermarket Kuwaitat, Shakhboot Bin Sultan St
Home Check-in and Land & Leave Services
For ultimate convenience, guests can start their journey with home check-in through MORAFIQ, available up to five hours before departure. Starting from AED 185, this service includes baggage check-in, seat selection, and doorstep delivery of boarding passes.
Upon return to Abu Dhabi, the Land & Leave service offers a seamless arrival experience. Guests can proceed directly to their destination while MORAFIQ delivers their bags to any Abu Dhabi address within three hours of landing. These services can be booked via the MORAFIQ app or website.
Pre-purchase Travel Options
Enhanced comfort options are available for purchase on etihad.com for travellers during the busy holiday period. Economy Extra Legroom offers more space to stretch out, while the Neighbour-free Seat option can be selected at least 72 hours prior to departure.
Guests can also enhance their pre-flight experience with First and Business Class Lounge access, available for purchase up to 90 minutes before departure.
Baggage Policy
Economy Class guests are permitted 7kg of carry-on baggage, while First and Business Class guests can bring up to 12kg. Cabin baggage must not exceed the dimensions of 50cm height, 25cm depth, and 40cm width. Additional checked baggage allowance can be purchased at special rates through Etihad’s website or mobile app before departure.
US Pre-clearance Facility
Travellers to US destinations must check in at Terminal A at least four hours before their flight. First, Business, and The Residence guests should arrive at the US Customs and Border Protection (CBP) Preclearance facility 90 minutes before departure, while all other guests must arrive two hours before departure. The facility closes one hour before flight departure.
For more information and to book your next journey, visit etihad.com or download the Etihad Airways mobile app.
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