Dubai Chamber of Commerce and Industry (Dubai Chamber) highlighted the readiness of its array of seamless smart services which are available to the business community to conduct their work easily and efficiently.
With 97% of its core services having undergone smart transformation, the Chamber has adopted a system of smart and electronic services that covers all the needs and requirements of the business community, enabling investors to complete all their transactions remotely and in accordance with the highest international standards.
The Chamber is considered one of the pioneers of smart services providers in the emirate. It has succeeded since the beginning of its smart transformation until the beginning of this year in reducing the percentage of customer visits to its service centers by 80% from about more than 330 thousand customers annually to about 60 thousand customers only.
In 2019, the Chamber carried out nearly a million smart transactions, which reflects the efficiency of the smart system, and the Chamber’s keenness to support and protect the interests of the business community in Dubai. It is also underlines its endeavor to create a stimulating environment for businesses, and its readiness to face the current global challenges with high efficiency.
The Chamber provides its integrated services through various channels to enrich the customer experience, including smart applications and the website in addition to smart kiosks spread across the Emirate of Dubai, which confirms its commitment to promoting the transformation of its business community into a smart and developed community and becoming more resilient to global challenges.
President and CEO of Dubai Chamber, H.E Hamad Buamim, extended an invitation to Dubai’s business community to save time and effort by utilising the range of integrated smart services available through Dubai Chamber’s various digital and smart platforms, which offer a first-class experience for customers.
“Our advanced digital systems provide the very best services and smart practices to facilitate the practice of remote business, which is increasingly important in the modern age. We strive to contribute to strengthening the business sector in the emirate, and to provide innovative solutions to all challenges faced by it,” Buamim said.
“Electronic services save effort and time, and enable people to work away from the office environment – something that is becoming an ever-more important consideration in the current climate. Since 2016 we have focused on the smart transformation of our services, successfully establishing the concept of the ‘Smart Chamber’ that we have developed to fit our business environment and to fall in line with the leadership’s Smart Government strategic plan for Dubai,” he added.
Since it started its smart transformation program the Chamber has conducted approximately one million smart services transactions – a testament to the efficiency of the organisation’s smart services and their significant contribution to supporting the interests of Dubai’s business community and helping the city meet its wider aspirations on the world stage.
The smart services provided by Dubai Chamber include the issuance, renewal and amendment of membership, the issuance, amendment and replacement of an ATA Carnet, and the issuance amendment and requesting of a Certificate of Origin.
The Chamber’s smart legal information service provides legal representation and information, while its smart attestation service enables ratification of signatures, copies and stamps. Business groups and councils can avail authorisations and renewal permits, while individuals and organisations seeking business research and intelligence services can find studies and access reports.
Currently Dubai Chamber is working to convert its Customer Happiness Centres into smart centres through its kiosks that provide smart services located throughout Dubai. These are especially required in areas with a high demand for doing business, such as free zones.