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Zain, the leading digital service provider in Kuwait, announced that its smart assistant, zBot, is now available on WhatsApp. Customers can now easily and directly chat with zBot, which utilizes the latest artificial intelligence (AI) solutions to interact and respond to customer inquiries in a fully automated manner without the need for human input.
Zain’s launch of this interactive channel back in 2018 came in line with the company’s strategic plans to enrich its digital transformation journey and reinforce its leadership position within the Kuwaiti market and the region. This channel revolutionizes the customer experience industry, and have opened new horizons in Zain’s smart services portfolio since its launch.
Zain customers can now interact with zBot via WhatsApp by simply adding the number 91107107 to their contacts and directly chatting with it within the app. zBot is also available on Zain’s app for iOS and Android, the company’s website kw.zain.com, and Facebook Messenger.
zBot is one of the most advanced interactive services Zain launched to enrich its customer experience efforts. The smart assistant responds to inquiries and questions from customers in a fully automated manner without having to wait for input from a human agent, providing the company’s most essential services quickly and efficiently. The channel is supported by world-class AI solutions, and is able to swiftly recognize a customer’s needs, understand their questions, and guide them to specifically designed services at the same time. This will help with accurately identifying their requests to serve them better and faster in the future.
zBot offers a variety of services in a fully automated manner, including showing the latest offers and promotions on prepaid and postpaid plans, managing accounts, adding/removing roaming services and international calls, purchasing smart devices from the Zain online store, showing the current balance or contract details, inquiring about roaming information and branch locations, offer troubleshooting and technical assistance, and much more.
The channel is available 24 hours and 7 days a week, in both Arabic and English, and customers can talk to it in a natural tone as if they were speaking to a human agent. zBot can also understand emoji, and does not need an Internet connection as it works directly via a cellular signal.
Zain’s strategy is centered around digital transformation leadership and empowering the community to enjoy a smarter portable lifestyle, as well as using advanced technology and Zain’s long experience to enable an easier and more flexible life. The company places itself as an active partner in creating the future of smart life in Kuwait.
Zain always aspires to new levels of excellence in all the services it offers to its customers. Through this innovative channel, Zain affirms its continuous efforts in meeting its customers’ needs and aspirations, and deliver its promise to offering the best services and latest technologies.
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