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Jacky’s Business Solutions LLC, as the first Value Added Reseller for SoftBank Robotics Europe in the UAE for its Pepper robot, will join the Softbank Robotics team at GITEX 2018 to showcase the wider applications of Pepper in customer and visitor management since its introduction earlier this year. Jacky’s Business added Pepper to repertoire of Visitor Management Solutions (VMS), enhancing its wide range of customer service solutions already marketed to enterprises in the government, banking, telecom and healthcare sectors.

In the past six months of partnership with Jacky’s, Pepper has been deployed across many clients in Middle East. Jacky’s has expanded its team of software and support engineers to include programmers who can code for Pepper to suit the diverse applications across various industries and departments. The company has also been conducting trainings locally in the UAE for the developer community and has started ramping up for the opening of its robotics service centre. In addition, Jacky’s will continue to look at expanding their network of reseller partners further as the demand for Pepper continues across various industries.

Ashish Panjabi, COO at Jacky’s Business Solutions, said, “Today’s online to offline gap is narrowing as consumers expect the same functionalities as on their mobile, to extend the online continuity to physical stores and to experience something better, newer and different than online. Pepper not only creates emotional engagement with customers, but also provides functional & added-value services. At GITEX this year, the focus is to show some of the applications and case studies of what has worked locally and overseas because we’ve only scratched the surface with regards what these robots can do.”

Jacky’s Business has been offering visitor management solutions for close to two decades including queueing systems, happiness meters, digital signage and queue tracking analytic software.

Pepper is the first humanoid robot created to interact with humans. He’s well equipped with features and a high-level interface for proactively communicating with those around him, using the latest advances in voice and face recognition. His wide range of capabilities combined with B2B robotics applications makes him a very innovative business solution to enhance customer’s experience. Pepper is currently used in a wide range of industries such as retail, tourism, banking, healthcare, hospitality, enterprise, government and education.